mezza9 e-shop terms & conditions and requirements

Terms & Conditions

  • Cancellation policy: No refund for cancellations
  • No vouchers can be redeemed via the e-commerce platform
  • No Gold Passport points cannot be earned or redeemed via this platform
  • All orders placed by customers within the online retail shop portal will take 3 days to prepare, thus customers may collect their purchased items after 72 hours at the mezza9 retail shop located at Grand Hyatt Singapore between 10AM to 8PM.
  • All orders must be collected within a time-frame of 3-7 days, thus the collection date the guest can choose before checking-out must be indicated within the portal; all other dates thereafter must be greyed-out (this is for both pastry items such as cakes as well as long lasting goods such as wines/chocolates)
  • Collection of all orders is at mezza9 Shop, Grand Hyatt Singapore
  • Please refer to the packaging of the items for expiry date and storage advice
  • Club at the Hyatt members are entitled to a 10% discount only on homemade items
  • No bulk orders available, please contact the shop for more information
  • Rates may change without notice and may vary for special festive periods
  • All prices are inclusive of prevailing government taxes
  • Please kindly contact mezza9 shop directly for customized orders

Hotel other requirements

  • Add a button to confirm T&C’s prior to purchase (“I agree to the above terms and conditions”)
  • Skylark to put in a discount key (10% – “Am I a Club at the Hyatt member?”) and will be reflected on tax invoice
  • Tax invoice to be sent to client and The Shop simultaneously for back up and redemption purposes
  • Daily/ Monthly reports:
    • Menu engineering capabilities
    • Menu items sales reports – can be selected by date and order number
    • Itemized revenue and GST report – that can be selected by date and order number.
  • Can a QR code be implemented in future for easy confirmation and redemption?
  • Can a final presentation be done before going live?

Need Help?

Call us daily from 10:00 am to 8:00pm at
+65 6887 5492 or email

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