FAQs & Support Center

Getting Start

Do you sell wedding cakes?

Yes, we do! Let us help you design a wedding cake that you will remember for the rest of your lives together. Our award-winning Pastry Chef, Gottfried Schuetzenberger will be on hand to help you design the wedding cake of your dreams, from the classic three-tier cakes or breathtaking creations ornamented with sprigs of fresh-cut flowers, to avant-garde and asymmetrical styles that will delight you, wow your guests and add a little zest to your grand affair.

For orders, please contact us directly at The Shop: +65 6887 5492 or email theshop.sg@hyatt.com.

Do you offer customization for cakes?

Yes, we do. For all whole cake purchases, we offer complimentary icing writing services for birthday messages and others.

Customised cakes are also available for birthdays, anniversary celebrations and company events.

For customised cake orders, please contact The Shop at +65 6887 5492 or email theshop.sg@hyatt.com.

Do you offer Club at the Hyatt discounts?

Club at the Hyatt – the only dining privilege card you will need!

Yes, you can enjoy discounts on the online shop, along with a range of other exciting privileges when you sign up as a Club at the Hyatt member.

  • Club at the Hyatt members are entitled to a 10% discount on whole cakes, chocolates and cookies only.
  • For Mid-Autumn 2016, Club at the Hyatt members are entitled to the following discounts on mooncakes by the box and mid-autumn chocolate pralines:
    • Early bird: 9 to 25 Aug 2016: 20% discount
    • Generic discount: 26 Aug to 15 Sep 2016: 15% discount

Orders And Deliveries

What are the opening hours for store collection?

The shop @ mezza9 is open from 11:00 am to 10:30pm, daily.

Do you offer delivery services?

At the moment, we only offer in-store pick up as an option. Delivery services will be looked into in the near future.

Need Help?

Call us daily from 11:00 am to 10:30pm at
+65 6732 1234 or email theshop.sg@hyatt.com

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